Business Waste has made quite a name for themselves since 2015, serving over 25,000 UK businesses and managing more than 16,000 collections every week. They’re actually collecting a bin somewhere in the UK every 30 seconds – pretty impressive for a company that started just nine years ago. In their first four years alone, they hit £10 million in turnover and kept more than 50,000 tonnes of waste from ending up in landfills.
They’ve set up their services to work for just about any business you can think of. Need daily collections? They’ll do it. Prefer weekly or fortnightly? No problem. They’ll even do one-off collections if that’s what works better for you. You’ll get free bins ranging from 240 to 1,100 litres, and they’ll sort you out with special containers for things like clinical waste too.
The company takes recycling seriously – they won’t send anything to landfill if they can help it. They handle all sorts of materials: cardboard, glass, paper, plastics. If you’ve got hazardous stuff or confidential documents, they know how to deal with those safely and securely. They’ll even come out and do a free waste audit to help you figure out the most cost-effective and environmentally friendly way to manage your waste.
Their customers seem pretty happy overall – they’ve got a 4.9 out of 5 rating on Trustpilot from more than 2,400 reviews. A whopping 95% of reviewers gave them five stars. People often mention how friendly and helpful the customer service team is, especially when they need something done quickly. The pricing seems to keep customers happy too.
But it’s not all perfect. Some customers have had issues with mixed messages and confusion, leading to wrong charges and delayed bin deliveries. A few people say they’ve struggled to get their bins collected on time, and there have been complaints about unexpected invoices.
You can reach their support team Monday through Friday, 9 am to 5:30 pm, by phone or email. They’ve earned ISO certifications for quality and environmental management, so you know they’re taking their responsibilities seriously.
They price everything based on quotes rather than fixed rates – they’ll get you a quote within an hour if you’re interested. Plus, they’ll throw in a month of free collections to get you started. You can manage everything online too, from tweaking your bin sizes to changing how often you want collections.
Business Waste works great for UK companies of any size looking for waste management. But if you need super local service or waste management outside the UK, you might want to look elsewhere. Still, for most UK businesses, they offer a solid service backed by some impressive numbers and generally happy customers.